Contact DotCare
Speak to someone who can help.
Choose email, WhatsApp or in-app support. We will direct your request to the right person.
Choose a channel
The quickest way to reach us.
For your privacy, never send full medical records, passwords, payment details or emergency information by ordinary email.
Account support
Sign in for help with your account.
Opening support from your account helps us understand the issue. Never share your password or recovery code, even with DotCare support.
Urgent care
Do not wait for an email reply in an emergency.
If someone has severe, sudden or life-threatening symptoms, contact local emergency services or go to the nearest emergency department now. DotCare is not an emergency service and cannot dispatch an ambulance.
Read the urgent care guide →